A faulty software update from cybersecurity vendor Crowdstrike crippled countless Microsoft Windows computers across the globe today, disrupting everything from airline travel and financial institutions to hospitals and businesses online. Crowdstrike said a fix has been deployed, but experts say the recovery from this outage could take some time, as Crowdstrike’s solution needs to be applied manually on a per-machine basis.
Earlier today, an errant update shipped by Crowdstrike began causing Windows machines running the software to display the dreaded “Blue Screen of Death,” rendering those systems temporarily unusable. Like most security software, Crowdstrike requires deep hooks into the Windows operating system to fend off digital intruders, and in that environment a tiny coding error can quickly lead to catastrophic outcomes.
In a post on Twitter/X, Crowdstrike CEO George Kurtz said an update to correct the coding mistake has been shipped, and that Mac and Linux systems are not affected.
“This is not a security incident or cyberattack,” Kurtz said on Twitter, echoing a written statement by Crowdstrike. “The issue has been identified, isolated and a fix has been deployed.”
Posting to Twitter/X, the director of Crowdstrike’s threat hunting operations said the fix involves booting Windows into Safe Mode or the Windows Recovery Environment (Windows RE), deleting the file “C-00000291*.sys” and then restarting the machine.
The software snafu may have been compounded by a recent series of outages involving Microsoft’s Azure cloud services, The New York Times reports, although it remains unclear whether those Azure problems are at all related to the bad Crowdstrike update. Update, 4:03 p.m. ET: Microsoft reports the Azure problems today were unrelated to the bad Crowdstrike update.
Matt Burgess at Wired writes that within health care and emergency services, various medical providers around the world have reported issues with their Windows-linked systems, sharing news on social media or their own websites.
“The US Emergency Alert System, which issues hurricane warnings, said that there had been various 911 outages in a number of states,” Burgess wrote. “Germany’s University Hospital Schleswig-Holstein said it was canceling some nonurgent surgeries at two locations. In Israel, more than a dozen hospitals have been impacted, as well as pharmacies, with reports saying ambulances have been rerouted to nonimpacted medical organizations.”
In the United Kingdom, NHS England has confirmed that appointment and patient record systems have been impacted by the outages.
“One hospital has declared a ‘critical’ incident after a third-party IT system it used was impacted,” Wired reports. “Also in the country, train operators have said there are delays across the network, with multiple companies being impacted.”
Reactions to today’s outage were swift and brutal on social media, which was flooded with images of people at airports surrounded by computer screens displaying the Microsoft blue screen error. Many Twitter/X users chided the Crowdstrike CEO for failing to apologize for the massively disruptive event, while others noted that doing so could expose the company to lawsuits.
Meanwhile, the international Windows outage quickly became the most talked-about subject on Twitter/X, whose artificial intelligence bots collated a series of parody posts from cybersecurity professionals pretending to be on their first week of work at Crowdstrike. Incredibly,Twitter/X’s AI summarized these sarcastic posts into a sunny, can-do story about Crowdstrike that was promoted as the top discussion on Twitter this morning.
“Several individuals have recently started working at the cybersecurity firm Crowdstrike and have expressed their excitement and pride in their new roles,” the AI summary read. “They have shared their experiences of pushing code to production on their first day and are looking forward to positive outcomes in their work.”
